Tag: Customer Experience
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Customer Experience: The web, evolution & where we are now
As the 25th anniversary of the web passed last week, I considered how the retail world had morphed since 1989. Aside from the obvious birth of e-commerce and the eventual dawn of omnichannel retailing, what fundamental change did the web incite in retail? With the ability to source information (& products) from virtually anywhere in…
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Retail is alive and well
Retail is a living breathing thing that is constantly reinventing itself, morphing to meet the needs of an increasingly savvy consumer; a consumer that has now become a collaborator rather than a mere customer. From Harry Selfridge in the early days of the 20th century who transformed shopping from a menial chore into an engaging…