Washrooms are neither a glamorous subject, nor one that immediately comes to mind in the retail world – yet washrooms, restrooms, bathrooms or toilets, depending upon where you are in the world, are an essential amenity for large footprint retailers such as department stores, housewares or bookstores. In these cases, they need to be thought of as more than a simple customer convenience. They are an opportunity. Over the years, my work has taken me to major cities (New York, London, Paris, Berlin) to explore and research world-class department stores (Bloomingdales, Bergdorf Goodman, Nordstrom, Selfridges, Harvey Nichols, Au Printemps, etc.).[…]