retail design & strategy blog

Tag: realms of experience

  • Customer Experience that hits the mark!

    Customer Experience that hits the mark!

    For months I had walked past the construction site of the Nespresso Boutique Bar in in the Yorkville neighbourhood of Toronto. Having admired the minimal designs of their coffee machines I was curious. Yet, I was skeptical. The size and location of the space seemed over the top – even for an “experience” store. Really,…